ADVICE DISCLAIMER

Scott-Rodger Private Client Advisory (SRPCA) is a division of Scott-Rodger (Pty) Ltd with Reg. No. 2023/144831/07.  Scott-Rodger (Pty) Ltd is a duly appointed juristic representative of GrowthHouse (Pty) Ltd (Registration Number 2021/313421/07), which is an authorised Financial Services Provider under the Financial Advisory and Intermediary Services Act No 37 of 2002 – FSP#34792. As such, Scott-Rodger (Pty) Ltd renders financial services to clients on behalf of GrowthHouse (Pty) Limited. Product rules, terms and conditions apply.

Affiliates of Scott-Rodger (Pty) Ltd:

• Trusts advisory – Mark Fuhr & Associates, 121 Ilkley Road, Athol, Johannesburg.
• Tax advisory – Michelle Steyn, Michelle’Steyn’s Tax Consultants, 5A Bothma Street, Bedfordview
• Corporate Finance – Rizzen Business Solutions, 122 Mulberry Lane Estate, Leslie Avenue, Sandton, 2191.
• Bond Origination – Mortgage Max Prosperity, 43 Clifford Road, 48 Theoschea, Chancliff, Krugersdorp,
• Ask Doc – Advanced Global Medical Solutions, Unit 103, The Foundary Courtyard, 74 Prestwich Street, Green Point, Cape Town, 8005.

WEBSITE DISCLAIMER

Scott-Rodger Private Client Advisory (SRPCA) has taken suitable measures to ensure that all information, in so far as this is under its control, provided on this website is true and correct. However, SRPCA shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service, directly or indirectly provided through this website.

The content of this website is designed for promotional purposes only and must not be construed as advice. All advice, products and services are provided specifically by Affiliates that are registered to render and provide specific insurance, financial, legal, banking, medical and real estate advice, products and services.  Each expert advisor employed by the Affiliates is registered to sell these respective products and services, and when doing so they will share more specific details about each product and service, accompanied by the respective terms and conditions of the financial services provider that owns these products and services. ie Non-Life Insurer, Life Insurer, Underwriting Management Agency, Administrator, Medical Aid and Bank.

There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

EMAIL DISCLAIMER

Emails and any attachments thereto, exchanged to and from SRPCA, and its Affiliates, may contain confidential and proprietary information. This information is private and protected by law. Therefore, if you are not the intended recipient of this email, you are requested to delete this entire communication immediately and must then note that any disclosure, copying or distribution of or action based on this information is prohibited. Emails cannot be guaranteed to be secure or free of errors or viruses. The sender does not accept any liability or responsibility for any interception, corruption, destruction, loss, late arrival or incompleteness of or tampering or interference with any of the information contained in this email or for its incorrect delivery or non-delivery or for its effect on any electronic device of the recipient. If the email is not related to the business of SRPCA or its Affiliates, it is sent by the sender in his/her individual, non-business capacity and not on behalf of SRPCA. If verification of emails or any attachments are required, please request a hard copy.

For any further clarity needed on the above, please email: info@scott-rodger.com

COMPLAINTS PROCEDURE

Introduction

The purpose of this document is to provide clients with information on how to lodge a complaint. Scott-Rodger Private Client Advisory (SRPCA) is committed to handling client complaints in a timely and fair manner and has implemented systems and procedures to satisfy this commitment.

Commitment to Client Service

Our commitment is to provide excellent service to our clients. All complaints are taken seriously, and we aim to resolve complaints to the satisfaction of our clients wherever possible.

Scope

This document applies to Scott-Rodger (Pty) Ltd, SRPCA and contracted Affiliates of SRPCA. Any client may lodge a complaint in the manner described in this document.

Definition of Complaint

For the purposes of this document a “complaint” means a specific complaint relating to a service rendered or product provided by Affiliates or any of its representatives to the complainant or complainant’s relatives. The complainant must allege in the complaint that Scott-Rodger or Affiliate:

• has contravened or failed to comply with a provision of applicable legislation and that as a result thereof the complainant has suffered or is likely to suffer financial prejudice or damage; or
• has willfully or negligently rendered a financial service to the complainant which has caused prejudice or damage to the complainant, or which is likely to result in such prejudice or damage; or
• has treated the complainant unfairly.  Complaints which do not satisfy the above definition, while always taken very seriously, will not necessarily follow the procedure outlined in this document.

Receiving of a Complaint

Clients may complain by telephone, however, to ensure that all complaints are properly understood and speedily dealt with, clients are urged to submit complaints, where possible, in writing (via email or letter). Clients may complain by:

Email to info@scott-rodger.com
Registered Letter to:  Scott-Rodger (Pty) Ltd, 110 Mulberry Lane Estate, Leslie Avenue, Sandton, 2191
Phone: +27 82 575 4030

Compliance Officer at GrowthHouse:
Email: info@growthhouse.co.za

The complaint must contain all relevant information and copies of relevant documentation must be attached to the written complaint. Scott-Rodger (Pty) Ltd will confirm receipt of a complaint to the complainant within 48 hours of receipt. Scott-Rodger (Pty) Ltd will also endeavour to provide the complainant with a time frame within which it is likely to complete its investigation into the complaint but, depending on the complexity of the complaint, this may not always be possible.

Resolution of a Complaint

Scott-Rodger (Pty) Ltd will endeavour to resolve all complaints received in a timely and fair manner. Where a complaint is resolved in favour of the complainant, a full and appropriate level of redress will be offered in writing as soon as possible. Where a complaint has not been resolved in favour of the complainant within six weeks of receipt of the complaint, Scott-Rodger (Pty) Ltd, via its Affiliates where applicable, will send a communication that addresses all the issues and advises the complainant:

• that the complaint may be referred to the FAIS Ombud or other relevant adjudicator if the complainant wishes to pursue the complaint, together with the contact details of such adjudicator; and
• that it should be done within 6 months of receipt of such notification.

Registered Details Entity: Scott-Rodger (Pty) Ltd
Registration number: 2023/144831/07
Address: 110 Mulberry Lane, Leslie Avenue, Sandton, 2191
Director: Warwick Scott-Rodger
Web: www.scott-rodger.com
Email: info@scott-rodger.com